Terms of Service

• Effective date: August 12, 2026
• Last updated: August 12, 2026
• Applies to: grindlabs.ca, lagrind.ca, the Grind Labs web and progressive web applications, packaged mobile applications, CBSE Grind and other Grind Labs or La Grind products, and related digital services that link to these Terms (collectively, the “Service”).

Language. The French version remains available at all times. Before a Quebec user enters an adhesion contract in English, the French version must be provided and the user must expressly choose English. Both versions are intended to grant the same substantive rights and obligations; neither version is declared universally controlling.

Key points

• Grind Labs is an educational study service, not professional advice or a substitute for an instructor, regulator, clinician, or emergency service.
• We do not guarantee any score, admission, licence, ranking, employment, or other outcome.
• Your account is personal. Protect it, provide accurate information, and use only content you are authorized to use.
• You retain ownership of content you create. You give us the limited rights needed to operate the features you choose and show content to the audience you select.
• Community, messaging, calling, file, and AI features carry privacy, copyright, accuracy, and conduct responsibilities. Do not submit patient-identifying, exam-confidential, pirated, or unlawfully obtained material.
• Purchases may be processed by Stripe on the web or Apple through StoreKit. Any renewal, trial, cancellation, refund, tax, and delivery terms shown at checkout are part of your purchase.
• The direct-purchase refund promise in section 8 and all mandatory consumer rights remain available. GrindStones are limited Service credits, not money or an investment.
• The Service changes and can fail. Keep copies of irreplaceable work and verify educational or AI-generated content before relying on it.

This summary is for convenience. The complete Terms below govern your use of the Service.

1. Agreement, Service, and language

The Service is provided by Grind Labs Inc., a Canadian corporation based in Quebec, Canada (“Grind Labs,” “we,” “us,” or “our”). Grind Labs is our English-facing brand and La Grind is our French-facing brand. CBSE Grind is one study product, not the company. Contact us at hello@grindlabs.ca.

These Terms apply to our websites, progressive web application, packaged mobile applications, study and assessment products, community and collaboration features, AI tools, digital coaching surfaces, purchases, and related support services that link to them. The Privacy Policy explains our handling of personal information.

By creating an account, selecting an acceptance control, buying or redeeming access, or using the Service after these Terms are presented, you agree to them. If you use or purchase the Service for an organization, you represent that you have authority to bind it. Additional terms shown for a particular product, promotion, institution, beta, or purchase form part of these Terms; the more specific term governs that feature or transaction if there is a conflict.

For a Quebec adhesion contract, we provide the French version before asking a user to expressly choose English. A language choice does not waive rights under the Charter of the French language or other mandatory law. Both versions remain available at grindlabs.ca/terms and lagrind.ca/terms.

2. Eligibility and accounts

You must have reached the age of majority where you live to create your own account. A minor may use only a feature that we expressly make available to minors and only with the verifiable authorization and supervision of a parent, guardian, school, or other person legally permitted to consent. The Service is not directed to children.

You must provide accurate, current information; use an email address you control; keep passwords, recovery codes, and authentication devices confidential; use available security features; and tell us promptly at hello@grindlabs.ca if you suspect unauthorized access. You are responsible for activity carried out through your credentials unless applicable law provides otherwise.

An individual account is for one person and may not be shared, rented, sold, transferred, or used to bypass access limits. Organizational, staff, cohort, school, coaching, and testing roles may require verification and may be limited or removed when the role or entitlement ends. You may not impersonate another person or misstate your school, role, age, qualifications, or authority.

3. Educational purpose and no professional advice

The Service is an educational aid. It is not medical, legal, financial, clinical, admissions, or other professional advice, and it is not diagnosis, treatment, supervision, accreditation, or an official exam. Never use it to make decisions about a real patient, client, emergency, or other situation where professional judgment is required. Contact a qualified professional or emergency service when appropriate.

There is no guarantee of any score, admission, licensure, certification, ranking, employment, clinical performance, or other outcome. Practice scores, projections, feedback, analytics, sample answers, and AI output are estimates or learning aids. You remain responsible for checking current official standards and making your own decisions.

Grind Labs is independent. Unless we expressly say otherwise in writing, the Service is not affiliated with, sponsored by, approved by, or endorsed by the NBME, USMLE program, FSMB, MCC, CaRMS, Altus, Acuity Insights, any examination owner, regulator, university, school, hospital, professional order, or employer. Their names and marks belong to their respective owners and are used only to identify the examinations or services discussed.

4. Licence and intellectual property

Subject to these Terms and your applicable entitlement, Grind Labs grants you a limited, revocable, personal, non-exclusive, non-transferable, and non-sublicensable licence to access the Service for your own lawful education. No ownership in the Service or our content transfers to you.

Our software, interfaces, designs, brands, questions, explanations, simulations, grading methods, study programs, library material, graphics, audio, video, and other original content are owned by or licensed to Grind Labs and protected by intellectual-property law. Third-party material remains the property of its owner.

Except where applicable law expressly permits it despite these restrictions, you may not:

• copy, screen-capture in bulk, scrape, crawl, index, mirror, archive, download, extract, or reconstruct substantial Service content;
• publish, share, sell, sublicense, rent, lend, redistribute, or build a competing dataset or product from the Service;
• provide Service content, outputs, or access to train, evaluate, ground, or improve another machine-learning model without our written permission;
• share credentials, evade limits, falsify entitlements, remove rights notices, or bypass security, rate, payment, moderation, or access controls;
• reverse engineer, decompile, probe, attack, disrupt, introduce malware to, or make unauthorized automated use of the Service; or
• use our names, marks, visual identity, or confusingly similar branding without written permission.

If you voluntarily send feedback, you allow us to use it without restriction or compensation, but this does not transfer ownership of your separate user content.

5. Your content and uploads

“User Content” means notes, messages, posts, profile information, answers, decks, questions, files, recordings made outside the Service, feedback, and other material you submit or create. You retain the ownership rights you have in your User Content.

You grant Grind Labs a worldwide, non-exclusive, royalty-free licence to host, store, process, reproduce, transmit, and display User Content only as reasonably needed to operate, secure, support, improve, and comply with law for the feature you chose and the audience you selected. This licence ends when the content is deleted from active systems, except for recipient copies, backups, legal holds, moderation evidence, and other retention described in the Privacy Policy. Public feedback or submissions specifically provided for publication may remain available as disclosed when submitted.

You represent that you have the rights, permissions, confidentiality authority, and valid consents needed for your User Content and our permitted processing. You are responsible for its legality and accuracy and for choosing the correct audience. Do not submit:

• patient-identifying or identifiable patient information, protected health information, or real clinical records;
• stolen exam content, recalled live questions, exam-confidential material, answer keys obtained through misconduct, or material that facilitates cheating;
• pirated books, unauthorized course files, copyrighted material you lack permission to use, trade secrets, or another person's confidential information;
• malware, credentials, financial-account secrets, unlawful surveillance material, intimate content shared without consent, or content that violates privacy or publicity rights; or
• content that is illegal, fraudulent, defamatory, threatening, exploitative, or designed to harm the Service or another person.

We may remove or restrict content when we reasonably believe it violates these Terms, law, another person's rights, or Service safety. Copyright and other rights notices may be sent to hello@grindlabs.ca with the work, disputed material, location, contact information, authority, and good-faith basis for the request. We may request more information and may restrict repeat infringers.

6. Community, messaging, cohorts, and calls

Profiles, directories, cohorts, groups, shared study items, community posts, direct messages, reports, presence indicators, and calls allow interaction with other users. User Content is supplied by users, not endorsed or verified by Grind Labs. Privacy settings and audience labels reduce visibility but cannot guarantee secrecy or retract copies a recipient lawfully received, exported, photographed, or recorded outside our tools.

You must not harass, threaten, stalk, discriminate, sexually exploit, dox, defraud, spam, impersonate, manipulate, or intimidate anyone; encourage self-harm or violence; evade blocks or moderation; solicit credentials; distribute malicious or unlawful material; disrupt a group or class; or use the Service to cheat or coordinate exam misconduct.

Use reporting and blocking tools or contact us when conduct violates these Terms. Reports inform moderation and may be reviewed with associated content. We may preserve evidence, limit visibility, remove content, restrict features, or suspend accounts. Reporting does not guarantee a particular result. Knowingly false or abusive reports may themselves violate these Terms.

Calling is a communication feature, not an emergency service. You must obtain appropriate consent before enabling camera or microphone. The Calling feature does not record calls, but another participant or outside software may be capable of recording. You are responsible for notices and consent required by the laws where participants are located. Do not use calls for emergencies, regulated telehealth, confidential patient discussions, or any purpose that requires guaranteed availability, identity, recording, or security controls the feature does not provide.

7. AI features

When you choose an AI feature, your prompt, selected Service context, extracted upload text, selected page images, instructions, and related technical information may be sent to an AI service provider to generate a response. The Privacy Policy identifies the current provider and explains the data flow.

AI output may be wrong, inaccurate, incomplete, outdated, biased, unsafe, or similar to material supplied to other users. Verify important information against reliable sources. Do not use output for patient care, emergencies, professional decisions, official assessment, or misconduct. You are responsible for how you use, edit, disclose, or submit it.

Do not provide patient information, biometric identifiers, exam-confidential content, trade secrets, credentials, highly sensitive personal information, or third-party proprietary material to AI features unless the feature expressly permits it and you have lawful authority and informed consent. We do not promise that an output is unique, owned exclusively by you, fit for a purpose, accurate, or non-infringing. Your rights in output, if any, are subject to applicable law, these Terms, and rights in underlying material.

An AI feature may display a GrindStone quote before generation. When the product requires confirmation, the displayed quote and feature rules control the debit. We may correct or restore a debit caused by a verified technical failure, duplicate charge, or non-delivery; we do not promise a refund merely because an output was not useful or preferred.

8. Plans, purchases, subscriptions, and GrindStones

The product page and checkout shown before acceptance identify the item or service, price, currency, applicable taxes and fees, access term, delivery timing, renewal status, cancellation method, restrictions, and included features. Those transaction disclosures, the purchase confirmation, and any more favourable written offer form part of your contract. Prices may vary by region, platform, promotion, or tax treatment.

Eligible web purchases are processed by Stripe. Eligible in-app purchases are processed by Apple through StoreKit. We do not receive full card numbers from either processor. Processor and platform terms also apply to the transaction they handle.

Subscriptions and trials. A subscription renews only when checkout says it renews. Unless a different lawful disclosure applies, it renews for the displayed period at the then-disclosed price until cancelled. You may cancel future renewal through the account or platform that sold the subscription. Cancellation normally leaves paid access available until the end of the current term and does not by itself create a refund. A trial converts to a paid plan only when the conversion, price, timing, and cancellation method were disclosed before enrolment. We will provide legally required notice of price or material subscription changes.

Direct-purchase promise. Unless checkout states a more favourable policy, you may ask us at hello@grindlabs.ca for a refund of an eligible plan or program bought directly from Grind Labs within seven (7) days after purchase. This contractual promise is in addition to rights under applicable consumer law. It does not apply to Apple-controlled transactions, GrindStones or other digital items after they have been consumed, abusive or repeated refund activity, or value already transferred outside the Service, except where law requires otherwise. We will correct verified duplicate charges, non-delivery, or technical billing errors. Apple controls requests for purchases it processed, subject to Apple's rules and mandatory law.

GrindStones. GrindStones are limited, revocable Service credits used only for eligible features. GrindStones have no cash value and are non-transferable; they are not money, a bank deposit, stored value, an investment, or property, except to the extent applicable law requires a different treatment. They cannot be redeemed for cash, sold, transferred between users, or used outside the Service. Displayed grant, debit, expiry, promotional, and correction rules apply. We may change future GrindStone pricing or uses prospectively, but will not use these Terms to remove a non-waivable right.

You authorize the disclosed charge and applicable taxes. You must keep billing information current. Failed payments may pause access. A chargeback does not waive amounts legitimately due and may prompt a temporary entitlement restriction while the dispute is investigated, but we will not penalize a good-faith exercise of a statutory chargeback right. Access restoration may require the applicable App Store or payment account and a valid receipt. You are responsible for your own internet, device, foreign-exchange, and third-party charges disclosed by their provider.

9. Third-party services

The Service may connect to identity providers, payment platforms, app stores, cloud infrastructure, communication networks, AI providers, Google Drive, user-posted links, and other third-party services. Their terms and privacy notices govern their services. We do not control their availability, content, security, pricing, account decisions, or independent processing.

Your instructions may cause information to move to a third party—for example, signing in with Google, opening an external link, saving to Drive, paying through Stripe or Apple, or submitting an AI request. Review the destination and its terms. A platform term prevails over these Terms only for the transaction or platform service it controls, and only to the extent of an actual conflict.

10. Availability, changes, and beta features

The Service is provided on an “as is” and “as available” basis to the extent permitted by law. Internet, devices, browsers, operating systems, providers, and experimental features can fail. Maintenance, security work, outages, capacity limits, compatibility changes, and feature evolution may interrupt or alter the Service.

We may add, modify, cap, suspend, or discontinue features. Where practical, we will give reasonable notice before materially reducing a paid feature during its paid term and will provide any remedy mandatory law requires. Beta, preview, experimental, and early-access features may be incomplete, inaccurate, changed without notice, or discontinued.

Keep independent copies of irreplaceable notes, files, exports, receipts, and records. Offline and synchronization features reduce some risks but do not guarantee against data loss. Do not rely on the Service where delay, loss, or failure could cause injury or serious harm.

11. Enforcement, suspension, and termination

You may stop using the Service, cancel future renewal, or request account deletion at any time. Cancellation of a subscription and deletion of an account are separate actions. Data handling after deletion is described in the Privacy Policy.

We may warn, remove content, restrict an entitlement or feature, suspend, or terminate access when reasonably necessary to enforce these Terms, protect users or the Service, address non-payment, investigate fraud or infringement, comply with law or a valid legal request, or respond to an urgent security or safety risk. We may act immediately for serious or repeated conduct. Where reasonable and lawful, we will explain the action and provide a contact route for review.

Termination ends your licence. Provisions that by their nature must continue—including ownership, user-content licences for retained copies, payment obligations, disclaimers, liability limits, dispute terms, and enforcement relating to earlier conduct—survive. Account closure does not erase a recipient's lawful copy, a transaction record, moderation evidence, a legal hold, or another record we must retain.

12. Disclaimers, responsibility, and liability

To the maximum extent permitted by applicable law, we disclaim implied warranties and conditions, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, uninterrupted access, and error-free operation. We do not warrant educational, exam, professional, AI, community, or user-provided content.

To the maximum extent permitted by law, Grind Labs and its directors, officers, employees, contractors, and affiliates are not liable for indirect, incidental, special, punitive, exemplary, or consequential loss; lost data, study time, opportunity, revenue, goodwill, or anticipated savings; exam, admissions, licensing, employment, clinical, or professional outcomes; reliance on AI or user content; user conduct; or third-party services.

To the maximum extent permitted by law, our aggregate liability arising from the Service or these Terms is limited to the greater of CAD $100 and the fees you paid Grind Labs for the Service during the 12 months before the event giving rise to the claim.

To the extent permitted by law, you will compensate Grind Labs for a third-party claim, reasonable cost, or loss to the extent caused by your unlawful User Content, wilful misuse of the Service, infringement of another person's rights, or material breach of these Terms. This obligation does not apply to the extent the claim was caused by Grind Labs or where applicable law prohibits it. We may control the defence after consulting you and may not settle a claim that admits your fault or imposes a non-monetary obligation on you without your consent, not to be unreasonably withheld.

These disclaimers and limits do not exclude liability for our fraud, intentional act, gross fault, or bodily or moral injury; a remedy under mandatory consumer or privacy law; or any other liability that cannot lawfully be excluded or limited. Some jurisdictions do not allow particular exclusions, so only the lawful portion applies to you.

13. Governing law, disputes, and general terms

These Terms are governed by the laws of Quebec and the applicable federal laws of Canada, without depriving a consumer of protections that the mandatory law of their home jurisdiction gives them. Before formal proceedings, we ask both sides to try in good faith to resolve the matter through hello@grindlabs.ca. This request does not shorten a limitation period or require you to abandon urgent relief, a regulator, small-claims procedure, chargeback, or another statutory remedy.

Subject to mandatory consumer venue rights, proceedings may be brought in a competent court in Quebec. These Terms do not require arbitration or waive a right to participate in a class, collective, or representative proceeding.

We may assign these Terms as part of a reorganization, financing, merger, sale, or transfer of the Service, subject to law. You may not assign your account or these Terms without our consent. If a provision is invalid, it is limited or severed only as needed and the rest remains effective. A delay in enforcement is not a waiver. These Terms and incorporated transaction-specific terms are the entire agreement about the Service and replace earlier versions prospectively. Electronic records and notices satisfy writing requirements where law permits. Neither side is responsible for delay caused by events beyond reasonable control, but this does not excuse payment already due or an obligation that law does not allow us to exclude.

14. Changes and contact

We may update these Terms prospectively as the Service, law, or providers change. We will post the updated version and its date. For a material change, we will provide reasonable advance notice through the Service, email, or another appropriate channel and seek renewed consent where law requires it. A change does not retroactively remove an accrued right or alter a completed purchase where law or the purchase terms prevent it.

Questions, legal notices, refund requests, or account concerns: hello@grindlabs.ca. The current Terms are available at grindlabs.ca/terms and lagrind.ca/terms.